Terms & Conditions
Welcome to Shimmerglass. By accessing or using our website (shimmerglass.shop), you agree to the following terms and conditions. Please read them carefully.
1. General
All products on Shimmerglass are handmade glass art, unique and crafted with care. By purchasing from our site, you acknowledge the handcrafted nature of the items. Slight variations in color, shape, or size are normal and not considered defects.
2. Orders & Payment
- All orders are subject to acceptance and availability.
- Payment must be completed through our secure payment methods.
- Prices are listed in USD unless otherwise stated.
- We reserve the right to correct any typographical errors in pricing or product descriptions.
3. Processing & Shipping
- Ready-to-ship items are processed within 2–5 business days.
- Custom or personalized orders may require 7–14 additional days.
- We ship worldwide; shipping times may vary depending on the destination.
- Customers are responsible for providing accurate shipping information.
4. Returns & Exchanges
Please refer to our Returns & Exchanges policy [link to FAQ].
5. Intellectual Property
- All content on this website, including images, text, and designs, is the property of Shimmerglass.
- You may not copy, reproduce, or sell any content without explicit permission.
6. Limitation of Liability
- Shimmerglass is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
- We ensure careful packaging, but we are not responsible for shipping delays caused by carriers or customs.
7. Privacy
- Customer information is collected solely for order processing, shipping, and communication.
- We respect your privacy and do not sell your personal information to third parties.
8. Custom Orders & Special Requests
- Custom or personalized items are made to order.
- Any changes or cancellations must be requested before production begins.
- Processing time for special custom orders may take 7–14 additional days.
9. Governing Law
These terms are governed by the laws of [Your Country/State]. Any disputes arising from the use of this website or products will be subject to the jurisdiction of [Your Country/State] courts.
10. Changes to Terms
Shimmerglass reserves the right to update or modify these terms at any time. Customers are encouraged to review this page periodically.