Returns & Exchanges

At Shimmerglass, we take pride in our handmade glass art and want you to be completely satisfied with your purchase. Please read our policy carefully:

1. Damaged or Defective Items

If your item arrives damaged, broken, or defective, contact us within 7 days of delivery with a photo of the item and packaging. We will offer a replacement or a full refund.

2. Incorrect Orders

If you receive the wrong item or a variation that does not match your order, please contact us immediately. We will correct the issue at no additional cost.

3. Custom or Personalized Orders

Due to the unique, handcrafted nature of these items, we cannot accept returns for personal preference, color choices, or size, unless the item is defective or incorrectly made. For custom orders, please confirm all details carefully before placing your order.

4. Return Process

• Contact us first to get return authorization and instructions.
• Pack the item securely using the original packaging if possible.
• Refunds will be issued promptly after we receive the returned item.
• Shipping costs are non-refundable, except when the return is due to our error.

5. Exchanges

If you want to exchange an item for a different design or size:

• Contact us within 7 days of receipt.
• Exchanges are subject to availability.
• Custom orders may have additional processing time.

6. Care & Handling Reminder

Handmade glass art is delicate and unique. Minor imperfections are part of its charm and are not considered defects. Please handle with care to avoid damage.