Frequently Asked Questions
Most frequent questions and answers
1. What is Shimmerglass?
Shimmerglass is an online shop specializing in handmade glass art, including jewelry, pendants, home décor, and collectible pieces. Each item is crafted by skilled artisans, making it unique and full of character.
2. Are your products truly handmade?
Yes! Every piece is carefully handmade, so small variations in color, shape, or details are normal. These differences make each item one‑of‑a‑kind.
3. How long does it take to receive my order?
- Ready-to-ship items: usually processed within 5-10 business days.（
“Processing time for special custom orders may take an additional 7–14 days.”）
- Custom or made-to-order items: processing time is listed on the product page.
We carefully pack all items to prevent damage and use reliable carriers for delivery.
5. Can I return or exchange an item?
Yes, if your item arrives damaged or incorrect, contact us within 7 days of receiving it with a photo. We’ll offer a replacement or refund.
Note: Because items are handmade, returns for personal preference (color, size, style) are generally not accepted unless explicitly stated.
6. Do you offer custom or commission pieces?
Yes! We love creating custom glass art. Contact us to discuss personalized designs, colors, or gift requests.
7. How do I care for my glass pieces?
- Wipe gently with a soft, dry cloth.
- For deeper cleaning, use a non-ammonia glass cleaner.
- Avoid dropping or hitting hard surfaces.
Proper care keeps your piece shiny and beautiful for years.
8. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout. Delivery speed depends on your local postal service.